Cisco Selects Equinix to Launch Webex Edge Connect Worldwide

Steve Steinhilber
Cisco Selects Equinix to Launch Webex Edge Connect Worldwide

With people spending more than two-thirds of their time in meetings every day, today’s businesses are looking for a solution that will provide the best meeting experience while bringing together distributed teams. As teams become more connected, often now on mobile devices, they rely on a great video experience to build engagement, relationships and trust.

Meeting solutions, such as Cisco Webex, increase the engagement and productivity of employees and enable greater collaboration with partners and customers by providing face-to-face HD video meetings from the moment participants join a meeting. However, with high latency and unreliable connectivity of the public internet, the user experience can be “jittery” and frustrating. This is where companies look at a private, reliable and consistent interconnection to deliver the quality of service (QoS) and a great video experience that real-time meeting solutions were made to deliver.

As the leading market shareholder for on-premises meeting solutions, with 93% of Fortune 100 companies using Cisco Webex products for collaboration, Cisco Webex hosts more than six billion meeting minutes every month. Cisco Webex was also named a leader in the Gartner Magic Quadrant for Meeting Solutions 2018. According to Cisco’s customers, Webex’s high ranking is due to its consistency and reliability based on a strong worldwide backbone that was specifically built and optimized for real-time media. Cisco’s backbone minimizes the time customers spend on the public internet by allowing them to automatically join meetings via the closest Webex data center, which is where the Equinix global interconnection and colocation platform comes in, enabling dedicated and scalable access to Webex throughout a worldwide market.

Consistent, reliable real-time meeting performance no matter where you are

Cisco has selected Equinix Cloud Exchange Fabric™ (ECX Fabric™) on Platform Equinix® to deliver its Cisco Webex Edge Connect service globally in eight metro markets, with three more planned over the next year.


Current Cisco Webex Edge Connect Equinix IBX Locations

U.S. LocationsInternational Locations
  • Ashburn, VA
  • Chicago, IL
  • Dallas, TX
  • Silicon Valley, CA
  • Amsterdam, NL
  • London, ENG
  • Singapore
  • Sydney, AUS

This enables customers worldwide to leverage direct and secure interconnection to Cisco Webex between their premises or via an Equinix International Business Exchange™ (IBX®) data center using dedicated, managed QoS-enabled IP links. Cisco chose ECX Fabric as its launch platform to gain greater global presence, scalability, security and enhanced performance via private, high-bandwidth, low-latency, software-defined connections to Webex.

The combination of Cisco Webex Edge Connect and ECX Fabric in Equinix IBX data centers provides Cisco with greater proximity to its customers, partners, and business and digital ecosystems (e.g., cloud, SaaS, content providers) in high-population metros worldwide. This enables Webex users to experience consistent, predictable performance that is separate from or prioritized over their data traffic, which is not possible going over the public internet. For those users who are not local to the Equinix IBX data centers where a Cisco Webex platform resides, ECX Fabric allows them to access Cisco Webex in those facilities from any of the 200 Equinix IBX data centers around the world.

How it all works

Cisco Webex Edge Connect peers Webex traffic in an ECX Fabric location (see diagram below). This peering improves the meeting experience by providing guaranteed bandwidth and QoS, which minimizes network latency, packet loss and jitter. The link between the customer on-premises equipment and the Webex provider edge router delivers low latency that may vary depending on your location – as a rule of thumb, the closer you are to your regional Webex meetings data center, the lower your network latency. Large customers that have a national or international network should peer with Webex in multiple regions to minimize latency, which is easy to do given the extensive global presence of Equinix IBX data centers in more than 52 metros worldwide.

“Users rely on an optimal meeting and video experience to visually connect and collaborate in richer ways, no matter where they are in the world,” said Javed Khan, Vice President and General Manager, Cloud Collaboration Technology Group. “Our customers accessing our real-time meeting capabilities via Webex Edge Connect and Equinix Cloud Exchange Fabric are benefiting from the consistent reliability, scalability and security that only a global interconnection and colocation platform such as Equinix can deliver.”

The combined Cisco and Equinix solution expands the scale of the Webex service and offers enhanced performance to both enterprise and service provider customers worldwide. As a result, they benefit from reduced network latency, greater networking flexibility over private connections and the ability to apply their own QoS markings with Cisco to optimize Webex meeting performance.

Learn more about Equinix Cloud Exchange Fabric and how it enables direct and secure access to cloud and SaaS platforms such as Cisco Webex.


Steve Steinhilber
Steve Steinhilber Global Vice President Ecosystem Development