Enterprise Monitoring Explained: How monitoring the enterprise becomes an opportunity for greater customer satisfaction
Managing the growth of an enterprise IT infrastructure and adhering to SLAs is one of the key responsibilities of enterprise IT teams and drivers of customer satisfaction. Today’s monitoring tools and products have absorbed so many enterprise use cases from data center, cloud and hybrid hosting environments, and have grown significantly as a specialty domain in global IT.
Tomorrow’s IT infrastructure needs to have agility at its heart. It must support the launch of new services in double-quick time, support in-life changes to existing services with zero impact, and be a flexible platform that enables businesses to scale and expand rapidly as required.
Cloud-based shadow IT made a rapid early ascent. In 2014, Gartner predicted that by the end of the decade 90% of technology will be procured outside of IT. However, in a more recent prediction, Gartner estimates shadow IT management will account for only a little more than a third of total IT expenditures in 2016.
Ireland’s lure as prime location for data center colocation is intensifying, and the acquisition of TelecityGroup by Equinix in January is a big reason why. The arrival of Equinix in Ireland has given locally-hosted businesses access to interconnection on a grand scale. Now, organizations can reach 40 global markets on five continents.
While web and mobile are proven channels for selling products and services to our customers, APIs have opened up new avenues of eco-system development around channel partners and resellers. Even the enterprise customers irrespective of their size & scale have expressed interest in integrating to datacenter infrastructure, colocation and Utilization APIs for seamless day-to-day operations to meet the modern day application demands.
Microservices are discrete services that ‘do one thing and do it well’. They are independently developed, versioned and deployed and retired with little or no impact on other services or dependent applications. Traditional multi-tier architectures group services by functionality. Microservice Architecture, by contrast, group services according to the products and services offered by the organization.
In today’s global digital economy, much of an enterprise’s growth will stem from “hyperdigitization,” where products and services are entirely, or mostly, digital. In fact, Gartner estimates that by 2020, roughly one-quarter of the global gross domestic product will be generated as a result of digital activity.
It’s a simple truth that businesses depend on their users. These users, in turn, rely on applications and services to be productive and happy.
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